Cedar and Coast Privacy Policy

Privacy Policy

Cedar & Coast ("Cedar & Coast," "we," "us," or "our") is a DBA operated by JMP2565 LLC. Manager: Kym Mix, located at 7600 Freedom Ave. NW, North Canton, OH 44720 respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.

This policy applies to information collected through our website (cedarandcoast.com), our booking and inquiry forms, SMS communications, and any direct interactions with us related to our vacation rental properties.

1. Information We Collect

We collect the following types of personal information:

Information You Provide Directly:

• Full name

• Email address

• Phone number

• Check-in and check-out dates

• Number of guests

• Payment and billing information (processed securely through our third-party payment processor)

• Security deposit payment details

• Messages, inquiries, and special requests submitted through our forms

• How you heard about us (marketing source)

• SMS opt-in consent records

Information Collected Automatically:

• IP address

• Browser type and version

• Device type (desktop, mobile, tablet)

• Pages visited on our website and time spent on each page

• Referring website or search terms that led you to our site

• Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your booking inquiry and reservation

• To communicate with you about your reservation, including check-in/check-out details, house rules, and property information

• To collect and process payments, including rental charges, cleaning fees, taxes, and security deposits

• To send customer care and support SMS messages (if you have opted in)

• To send marketing and promotional SMS messages (if you have separately opted in)

• To respond to your questions, comments, or requests

• To improve our website, services, and guest experience

• To comply with legal obligations, including tax reporting requirements

• To protect our property and enforce our rental agreements, house rules, and terms of service

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with the following parties, solely for the purposes described in this policy:

Service Providers: We use third-party service providers to help us operate our business, including:

• Payment processors (to securely process rental payments and security deposits)

• Our customer relationship management (CRM) platform (to manage bookings, communications, and guest records)

• Email and SMS communication platforms (to send booking confirmations, check-in instructions, and opted-in messages)

• Website hosting and analytics providers

• Cleaning and property maintenance service providers (limited to dates and scheduling information necessary to prepare the property for your stay)

Third-Party Booking Platforms: If you book through a third-party platform such as Airbnb, Vrbo, or Furnished Finder, your information is also subject to that platform's privacy policy. We receive limited guest information from these platforms to fulfill your reservation.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Payment Information

We do not store your full credit card number, debit card number, or bank account details on our website or servers. All payment transactions, including rental charges and security deposit processing, are handled by our third-party payment processor using industry-standard encryption and security protocols. We retain only transaction records (amounts, dates, and confirmation numbers) for our business and tax records.

5. Security Deposit Information

When a security deposit is collected, we retain records of the deposit amount, payment method type (not full account numbers), and any deductions made. Itemized deduction statements, photographic documentation, and related records may be retained for a reasonable period to resolve any disputes.

6.Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we may use:

• Essential Cookies: Required for basic website functionality such as navigation and form submission.

• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). We may use tools such as Google Analytics for this purpose.

• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may include Facebook Pixel or similar tools.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain features on our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Active booking and guest communication records: retained for the duration of your stay and a reasonable period afterward to handle any follow-up, reviews, or disputes

• Payment and tax records: retained as required by applicable federal and state tax laws (generally 3-7 years)

• Security deposit records: retained for a reasonable period following the resolution of any deposit-related matters

• Marketing contact information: retained until you opt out or request deletion

• Website analytics data: retained in aggregated, non-identifiable form

When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct inaccurate or incomplete information.

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as tax record retention requirements).

• Opt-Out of Marketing: You may opt out of marketing SMS messages at any time by replying STOP, or by contacting us directly. Opting out of marketing messages will not affect customer care messages related to an active booking.

To exercise any of these rights, please contact us at [email protected] or 330-428-4567.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and share

• The right to request deletion of your personal information

• The right to opt out of the sale of your personal information (we do not sell your personal information)

• The right to non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at [email protected].

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, including restaurant websites, attraction websites, booking platforms (Airbnb, Furnished Finder), and social media platforms (Facebook, Instagram). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encrypted payment processing, secure form submissions, and access controls limiting who within our organization can view guest information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

JMP2565 LLC (Cedar & Coast, LLC)

kmixsasoutlook.com

330-428-4567